How Does Anima Work?
1. Register
Create an account on Anima or log in using your NHS app login details
Within your account dashboard you can see the status of any request you have made, book appointments and contact the Health Centre.
2. Submit
Whenever you have a health concern, you complete a request on the Anima website.
You can submit requests for a variety of medical and administrative queries.
If you want to request a GP appointment please select the option “I want help with a medical issue” or see our videos below.
3. Review
This request is then reviewed by a GP the same day and an appropriate outcome is emailed to you, along with a text message.

FAQs
What are the opening times for Anima?
We aim to have Anima open from 5am – 4.30pm every weekday.
How soon will I hear back?
We aim to respond to all queries by the end of the next working day, however it is most likely that a response will be given on the same day.
You can always check the status of your query via your Anima dashboard.
What happens if I can’t access the internet or don’t feel confident using it?
Our Reception team are always happy to help – contact us via 01359 240 298 and select option 2.
Why have we changed to Anima?
GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.
Is Anima an App?
No, Anima is not an app currently. It can only be accessed through the website. However, the website can be saved to the home screen on your mobile device for convenience.
You can log into Anima using your NHS app login credentials, or create your own unique Anima username and password.
Can I contact Anima directly?
Yes! We would encourage you to email Anima’s support team on support@animahealth.com if you have trouble using the website.
Tutorials
Please see the videos below that will hopefully help you to navigate using Anima. If you continue to struggle please call our Reception team who will be happy to help.